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An unoccupied office desk with two chart monitors and stacks of paperwork

Know which enrollment record needs an owner.

Map an existing agency's enrollment records, revalidation dates, payer obligations, and change requests before a mismatch interrupts billing. New Medicare home-health and hospice enrollments are subject to the current CMS moratorium.

Lucy Mfinanga · Revenue operations lead

Prepare the first conversation

Show us where the handoff breaks.

Answer what you know; every question is optional. Your agency-level choices prepare an editable medical billing service brief. This is not a coverage decision, recovery estimate, quote, or patient intake. Only these fixed choices travel to Contact; nothing is sent until you review and submit it there.

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Before the quote

Keep the existing record aligned with the agency doing the work.

For an established home-health or hospice agency, payer participation is a portfolio of records, deadlines, official notices, and responses. Start by separating Medicare enrollment from each state Medicaid program and commercial plan; then give every open item an owner and a source-backed next date.

  1. 01

    Confirm the application path

    Identify the provider type, state, existing enrollment status, and whether the work is revalidation, a change to an existing record, or a payer-specific participation request. CMS currently has a nationwide moratorium on initial Medicare home-health agency and hospice applications, including certain majority-ownership changes. Check the current CMS notice before treating an application as eligible for submission.

  2. 02

    Reconcile the source records

    Compare the agency's legal name, locations, organizational NPI, authorized officials, Medicare PECOS record, and payer-facing records against the agency's own approved source documents. Flag mismatches for the agency; never improvise a correction from an old spreadsheet.

  3. 03

    Name each deadline and official

    Use the CMS Revalidation List, the actual notice, and the applicable MAC for Medicare work. Keep separate calendars for state Medicaid and commercial contracts; their timing and required evidence are not governed by one universal Medicare deadline.

  4. 04

    Keep submission and response together

    The record should show the agency's approved application, responsible signer, supporting-document checklist, submission receipt, MAC or payer request, response owner, and final payer status. Submission alone is not enrollment approval or authority to bill.

  5. 05

    Hand status to billing

    Agree how a verified payer participation or location-status change reaches intake and the billing desk. Show exceptions and effective dates without exposing login credentials or patient records in a public inquiry.

What gets scoped

A written scope may cover an existing agency's record inventory, revalidation calendar, change-request coordination, payer follow-up, and status handoff. The agency retains official signatory, licensing, clinical, contracting, and billing decisions; LUCA does not promise CMS or payer approval, a reactivation date, or uninterrupted reimbursement. New Medicare home-health and hospice applications must be evaluated against the current CMS moratorium before any work is quoted. Never put login credentials, application documents, or patient information in this public form or help chat; approved access and any required agreements come first.

Before you choose

Questions worth settling before you book.

Can a new home-health agency enroll in Medicare right now?
CMS says its temporary nationwide home-health agency and hospice enrollment moratorium began May 13, 2026. It covers initial applications and certain non-exempt changes in majority ownership. Check the linked CMS page for the current status and exceptions; this page does not offer a way around the moratorium.
Is revalidation the same as a new enrollment?
No. Revalidation renews an existing Medicare enrollment record. CMS publishes provider-specific due dates and accepts revalidation through PECOS. The agency should verify the actual due date and any notice rather than assume a generic cycle applies to its record.
Does a PECOS submission mean we can bill?
No. A submission receipt establishes what was sent, not an approval or effective date. Confirm the contractor's determination and payer status before changing a billing workflow.
Do Medicare, Medicaid, and commercial plans use the same credentialing process?
No. Medicare institutional enrollment uses its own CMS and MAC process. State Medicaid programs and commercial plans have separate participation and contracting requirements. A scope review should identify each payer path rather than copy one checklist across all of them.
What should we bring to the first conversation?
Bring the agency's state, provider type, approximate number of locations and payers, and whether the concern is a revalidation, change, or participation gap. Do not send portal credentials, application documents, patient identifiers, or payer screenshots through this website.
Can administrative help replace our authorized official?
No. Preparation, tracking, and follow-up are different from authority to certify or sign. CMS distinguishes authorized officials, access managers, staff end users, and surrogates; a person who can prepare information may not have signing authority. Agree the permitted role and responsible human before access is arranged. Keep account passwords and authentication codes out of the inquiry, and use the platform's approved authorization process rather than a shared login.
Is payer enrollment the same as setting up electronic claims and remittances?
No. Agency enrollment or network participation, a payer contract, electronic claim submission, remittance delivery, and payment arrangements answer different questions. Ask the payer and your billing-system owner which setup is required for each transaction. Track each status separately so an electronic transaction connection is not mistaken for approval to participate or bill. Changes to bank information, binding agreements, and signatures stay with your authorized people; they are not actions taken through this public website.
What should an enrollment status tracker actually show?
Ask for a record organized by agency entity, location, and payer—not one green label for the entire organization. Each open item should show its source notice or determination, current status, missing information, next action, responsible person, and source-backed due date. Keep the submitted packet and receipt separate from the final response. The billing handoff should identify the verified effective date and any remaining exceptions; a tracker cannot manufacture an approval that the payer has not issued.
Can we scope a cleanup separately from ongoing maintenance?
Yes, describe whether you need an initial inventory of existing records or continuing coordination. The proposed scope should distinguish records and payers included, reconciliation work, follow-up cadence, status reporting, and the handoff to your internal team. Define who supplies source documents and answers official requests, and who monitors changes after the cleanup. Ask what is excluded and how new locations or additional payers change the work. No fixed approval date, network acceptance, or reimbursement outcome is implied.

Service here · product under NEXUS

This page concerns staffed record and payer-workflow support, not a NEXUS Workforce product release.

See the NEXUS product path

What you get

  • Inventory existing agency and location records, NPIs, payer IDs, authorized officials, and the source of each current status.
  • Separate Medicare PECOS work from Medicaid and commercial-plan participation, which follow their own processes.
  • Track revalidation and reportable changes with a named owner, source deadline, submission evidence, and payer response.
  • Scope administrative support only after the agency confirms its status and grants approved access; no approval or billing-privilege outcome is promised.

How we quote

Scope
Quoted after record review

For

For established home-health and hospice organizations with Medicare enrollment records, payer participation, renewal dates, and change notices spread across desks.

Other work in Billing & Medical Equipment

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