Terms of Service

1. Agreement to Terms

By accessing or using any website, platform, application, or service operated by LUCA LLC ("LUCA," "we," "us," or "our"), including lucatechnology.com and any associated client portals (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Services.

These website terms do not replace an executed service agreement or a product's account and purchase terms. Product availability, eligibility, pricing and activation are governed by that product's current offer and applicable agreement, not by visiting its tile on this website.

2. Description of Services

LUCA provides managed technology services, custom software engineering, zero-trust cybersecurity, visual media and live production, and revenue cycle management services. Specific service terms, scope, and deliverables are governed by individual Statements of Work ("SOW"), Service Level Agreements ("SLA"), or Master Services Agreements ("MSA") executed between LUCA and the client.

Book a call starts a request; it does not reserve a calendar slot or begin billable work. A saved browser draft is not a submission. We confirm the scope, responsible business and next steps with you before an engagement. MPM is a separate company; its services, customer records and agreements remain separate, and cross-company handoffs require your permission.

Do not send patient names, claim numbers, medical records, passwords or access tokens through public inquiry forms. Healthcare work requires an applicable BAA and an approved protected channel before PHI is shared.

3. Eligibility

The Services are intended for business entities and individuals who are at least 18 years of age. By using the Services, you represent and warrant that you have the legal authority to enter into these Terms on behalf of yourself or the organization you represent.

4. User Accounts and Security

Certain features of the Services require account registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify LUCA immediately of any unauthorized use of your account. We cannot guarantee absolute security and shall not be liable for unauthorized access resulting from your failure to safeguard your credentials.

5. Intellectual Property

All content, design, code, trademarks, logos, and intellectual property displayed on the Services are owned by LUCA LLC or its licensors and are protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Services without prior written consent from LUCA. Custom deliverables created under an executed SOW are governed by the intellectual property terms specified in that agreement.

6. Acceptable Use

You agree not to use the Services to:

• •Violate any applicable local, state, national, or international law or regulation
• •Transmit any material that is defamatory, offensive, or otherwise objectionable
• •Attempt to gain unauthorized access to any systems, networks, or data
• •Interfere with or disrupt the integrity or performance of the Services
• •Collect or harvest any personally identifiable information from other users

7. Payment Terms

Payment terms for LUCA services are defined in the applicable SOW, MSA, or invoice. Unless otherwise specified, invoices are due within thirty (30) days of issuance. Late payments may be subject to a 1.5% monthly finance charge. LUCA reserves the right to suspend Services for accounts with balances exceeding sixty (60) days past due.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUCA LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES. LUCA'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO LUCA DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

9. Indemnification

You agree to indemnify, defend, and hold harmless LUCA LLC, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses arising from your use of the Services or your violation of these Terms.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LUCA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Nebraska, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Lancaster County, Nebraska.

12. Modifications to Terms

LUCA reserves the right to modify these Terms at any time. Material changes will be communicated via the Services or by email. Your continued use of the Services after such modifications constitutes acceptance of the updated Terms.

13. Termination

LUCA may terminate or suspend your access to the Services at any time, with or without cause, upon reasonable notice. Upon termination, your right to use the Services ceases immediately. Provisions that by their nature should survive termination shall remain in effect.

14. Contact

For questions about these Terms, contact us at info@lucatechnology.com. Or call (402) 741-3200.